Over 50 and looking for ways to make your workouts the best ones possible? Welcome to Part 4 of a series sharing principles you can use to enhance your exercise program and life. These principles are specifically helpful for baby boomers, whether newcomers to exercise or long time “activists.”
Before revealing Principle 5, let’s briefly recap the insider strategies I shared in Parts 1-3. Click on each link to access the relevant post. Just be sure to come back!
Principle 1: Activate Your Back
Principle 2: Train Using Functional Options
And now for today’s peak performance principle:
When you hear “balance options” do you think solely of static balance moves? “Stand still and lift one leg.” If so, time to add dynamic balance to your repertoire. Coming up — lots of practical balance exercises you can play with.Use variations on walking as a fun and functional balance warm up Click To Tweet
Walking is the ultimate and primary functional balance move. Use variations on walking as a fun and functional balance warm up. Try walking forward, backward, quickly with direction changes, slowly, super slowly. Then walk in one line as if on a balance beam going forward and back while lifting a knee up and over with each step. Also challenge yourself to go forward and in reverse toe to heel; heel to toe.
Another dynamic balance move that is also functional is heel walking. With toes lifted, walk around the room both forward and in reverse. Or take two steps up to an imaginary line with the heels down, toes up, then two steps back to start. Watch that you don’t hinge at the hips to counterbalance; keep your hips open and glutes under your shoulders, not behind them.
When selecting static balance exercises you have a range of moves to choose from. Assuredly, you’ll want to include a few options whereby you support on one leg while lifting, holding, moving the other (half static, half dynamic). In such cases, the balance exercise itself is the focus.
You can create a time efficient, two-for-one coupon special by combining static balance challenges with upper body exercises. In essence, any time you stand in place while doing another exercise, you have an opportunity to add a balance component. Simply take advantage of varying stance options, progressing from a wide to narrow base of support.
For instance, if you are doing lat pulldowns with resistance tubing, rather than always default to a wide, parallel stance (feet about shoulder width apart in the same plane), narrow or stagger your feet. While your primary goal is to strengthen the lats, you are retraining your body and brain to account for a different base of support as a secondary benefit.
Your stance options in order of most secure to most challenging are as follows:
Stagger or narrow the feet during upper body stretches. Stretching is also a great place and time to work in more balance work. Gently dropping your ear side to side while your feet are in tandem position requires new attention and adaptation.
As you see, this principle is accessible and straightforward. Use it and any of the other principles to stimulate your creativity and rethink your workout content. Your body will thank you — your future, functional, energetic body!
ACTION: Principle #8 – Subscribe to get active aging insights written to help you enjoy the second half of life as energetically and comfortably as possible.
Kymberly Williams-Evans, MA
Over 50 and wanting workouts designed specifically for your active aging goals and body? Whether you are a fitness elite or novice, your approach to training needs to shift in the second half of life. Take into account 6 principles that will help you select the most effective, life enhancing exercises possible. This week you get two principles in one post.
This is part 3 of a several part series that offers you insider fitness strategies you can take advantage of. Check out Part 1: Best Workouts for Your Over 50 Body: Part 1
You can find Part 2 here: Create the Best Possible Over 50 Workouts: Part 2
If you recall (or hop over and back to read Part 1) you’ll know you can apply the 6 principles in any combination or separately. Apply one, two, or all six to a given exercise; use three principles total in one session and a different three in another; focus on one principle one day and another the next. Regardless of how you mix and match the principles, you will reap the benefits.Over 50? Do you apply any of these 6 principles to your midlife workouts? Click To Tweet
Quality movement originates from the center, then translates outward. Whether moving or holding still, ideal movement has us first activating the core, then putting the arms and legs in motion. Ab work is the perfect example of this principle. We compress the abs, then shift the arms, spine, legs into position. Having good posture also requires central activation as the “base.”
Example: Move from Proximal to Distal, from Core to Hands and Feet
When putting weights or resistance into hands or onto legs, it’s even more important to first make sure you have activated your core. You don’t want your weighted arms and legs waving about distally until proximal muscles are stabilizing or contributing.
Decades of good and poor body mechanics leave evidence. A 60 year old who turns on her core, then adds resistance will be able to train longer in life and with less risk of injury. Let this be you! Compare this scenario to someone who has a lot going on in the limbs (resistance added, no less), but very little in the core. Don’t let this be you!
No doubt you have heard a lot about exercise’s effect on the brain. This is an exciting time to be a midlifer given the research about how much we can train our brains via movement. We still have time and opportunity to make a difference in how well our brains work as we age. Our exercise choices will serve us well throughout our life if we put Principle 4 into play now.
Take advantage of the latest findings and overlay cognitive tasks and moves into your programs. We baby boomers are of an age and awareness level that we can greatly benefit from brain stimulating exercise.
Curious for more on this inspiring, exciting subject? Read the following posts:
Example: Integrate Moves that Cross the Midline
Many options exist to bring cognitive activities into your workouts. For example, when you cross the midline with an arm, leg, or both, you stimulate the brain and further integrate the left and right hemispheres. Why not bring in moves that accomplish multiple goals simultaneously?
Example: Squat to Rotating Knee Lift
For example, instead of doing a squat to a straight ahead knee lift with a slight hold in the knee lifted position (balance and strength move), replace the sagittal plane knee lift with one that rotates inward and draws to the opposite elbow? Think of this as a standing cross crawl with cues to rotate enough to have a knee or elbow come across the midline.
Example: Standing Long Arm, Long Leg Diagonal Cross
Another midline crossing balance move is the Standing Long Arm, Long Leg Diagonal Cross. Stand on the right leg, extend the left leg to the side (in the frontal plane), toes lightly touching the ground (or not, if you want to add more balance challenge). Extend the right arm above the shoulder and to the right at about a 45 degree angle. (Basically continue the diagonal line created by the opposite leg). Your right arm and left leg reach in opposite directions and form one, long, angled line. Simultaneously adduct the leg across the front midline of the body and slice your right arm towards the thigh, also crossing the midline, though in the opposite direction. The long arm and leg pass each other.Especially if you're over 50, group fitness classes can help with memory, focus, retention Click To Tweet
Switch out one of your cardio equipment workouts for a cardio class with choreography. Give yourself opportunities to move in more than one direction and with the challenge of following cues. Try arm patterns that cross your midline instead of working bilaterally and parallel. Take a look at 7 Movement Habits to Improve Your Memory Now for more ideas on how and why group classes can help with memory, focus, retention and more. You’ll be pleasantly surprised at how easily you can implement these insider tips.
Happy program design! Putting even one of these principles into action will make your workouts serve you better. And doesn’t your body deserve to be served?
ACTION:Not yet a subscriber? What are you waiting for. Parts 4 and 5? Subscribe now to get all 6 principles delivered to your fingertips.
Kymberly Williams-Evans, MA
Do you have great things planned for your second half of life? Having said that, do you find yourself working around added aches and pains? Are you making changes to your exercise program based on aging realities? I know I phased out kickboxing, high impact aerobics, and snowboarding based on ever worsening knee arthritis. (More at the end of the post on what’s about to happen with my knee in less than a week. Not a sob story, but some solutions so keep reading). Yet I don’t want to give up my beloved step classes. Nor do I want any more injuries, limitations, or bad body mechanics.
Once we hit midlife, we need to create workouts that take into account principles that are targeted to our specific needs. Principles that inhibit bad body habits and encourage physical comfort and ability. Exercise design principles that I’ll be sharing with you in a short series. Using even one of these principles will bring you to better, long term, wiser workouts. And you’ll catapult yourself to the insider, fitness pro mindset.
This post shares the second of six principles for creating outstanding workouts for baby boomers. Initially, I put together this list in a a cover feature for the leading fitness professional journal. Then I realized you active agers might want this helpful info as well. To take advantage of the first principle go here:
More than any other age group, we midlife and older exercisers appreciate and need functional movement.
Many definitions exist for functional movement, so let’s start with wikipedia’s: “Functional movements are based on real-world situational biomechanics. They usually involve multi-planar, multi-joint movements which place demand on the body’s core musculature and innervation.” Come back. Don’t let me lose you. In simple terms — choose exercises that involve several muscles and joints all-in-one.
Another common way to define functional exercise is to ascertain whether you can apply a given move to activities of daily living (ADLs). What moves do you perform in real life? Train for those. For example, do you need to get up and down from the ground? Do you pick up groceries from the floor and turn to put them away in an overhead cabinet? Contrast this to single joint, isolated strength and muscular endurance training such as calf raises or triceps kickbacks. Instead, for example, perform an exercise that lifts a free weight left to right with rotation from low to high/ floor to overhead. Or perform squats that mimic ducking sideways under a rope or bar.
Like me, are you a boomer who is more interested in continuing activities you enjoy rather than worry about hypertrophy? Are you motivated to gain strength, power, and endurance so you can travel, take up new hobbies, keep up with grown children and grandchildren? If you value having energy over having a six-pack you are part of a trend. A majority of midlife exercisers are looking at their parents and making decisions about their own aging. We want to retain our physical and mental capabilities to the same or greater degree than our parents – and why not? Even more critical – let’s make sure fitness habits that might have worked in our youth aren’t causing pain in our middle years.If you're more interested in continuing activities you enjoy rather than solely hypertrophy,… Click To Tweet
Will the exercises you choose help you climb steps, get up and down from chairs and the floor, prevent falls, turn to see behind you while driving? Do your moves help you continue surfing, hiking, camping? Think in terms of adding rotation, level changes (low to high and high to low), or working in opposition. Approach your workout design with the idea to help keep your world from shrinking. What are you worried about having to give up? What do you enjoy doing that you’d love to continue as long as possible? Train from that perspective and you will have better results and fewer physical challenges.
Speaking of physical challenges, I am heading into knee replacement surgery in a few days. Dealing with arthritic keen pain is one thing. Seeing my function diminish significantly these past months is another. Part of my surgery prep plan involved:
First I finally learned what TENS stands for: transcutaneous electrical nerve stimulation. I knew medical professionals for years have used TENS to treat pain. Now reliable, affordable products are becoming available for use at home. So home I went jiggity jog, packing heat. Without the jog. And with more than heat!
The Omron HEAT Pain Pro combines TENS and heat to help alleviate chronic pain and aching muscles. Warms and zaps all in one. Omron is calling my number on this one. Number TENS. (Insert laugh track here). My muscles and joints have made too many compensations serving the demands of my curmudgeonly knee. This new device was easy to use and did relieve muscle tension. It didn’t eradicate my osteoarthritis. Ok, that might have been asking too much. Maybe Omron will come out with a TWENTIES or FIFTIES device to handle that big of a job.
Anyway, my point is that this lightweight, portable device helped reduce muscle tension. Between teaching my fitness classes despite increasing knee pain (not recommended), walking my dogs every day, and wanting to enter surgery as relaxed as possible, I’ll take all the help I can get!
Alexandra also tried the Omron HEAT Pain Pro, and found it definitely decreased some of the stiffness and discomfort from her knee replacement surgery. Even though the surgery was back in June, 2016, she still has some occasional swelling and stiffness after hard workouts. After undergoing electrical stimulation during physical therapy that could be quite uncomfortable, Alexandra was expecting this to be the same. Luckily, she discovered that the TENS was fairly mild. Her favorite setting is Combo 2- short session of alternating heat and TENS. She offers one suggestion: make the heat setting just a bit warmer. Overall, Alexandra was pleased with the pain relief that the HEAT Pain Pro provided to her knee.
There you have it. Ready to stick on the Omron device, reduce pain, plus create the best baby boomer workouts ever? Me too, right after knee surgery. See you on the other side.
ACTION: Usually we suggest you subscribe if you have not yet done so. This time we hope you click on the Omron link to check out whether the unit might help you. No aches, pains, or tension involved when you window shop.
How would you like to make your workouts even more effective, time-efficient, and specific to your midlife needs? Notice I did not say “harder” or “longer.” Are you with me?
You can create cutting edge, life-enhancing fitness programs that are low risk, yet high reward by taking into account any of 6 principles honed for the over 50 exerciser. Maintain function and expand, not shrink your capabilities as you age actively with smarter exercises.Boomers: want to make your workouts more effective, time-efficient, and specific to midlife needs Click To Tweet
We boomers — who range from 53-71 years old — want to enjoy the second half of life actively, comfortably, and energetically. Yet we have five to seven decades of accumulated aches and pains. Joint issues may limit your ability to do high impact activities. I know my arthritic knees definitely affect my movement choices.
Over the course of the next few weeks and blog posts, I will share 6 of 7 principles I’ve devised based on research, experience, and training that are particularly helpful to our age group. You are getting the professional insider advice from a cover feature article I just had published in IDEA Fitness Journal, the industry publication for fitness pros.
The 6 principles can be used in any combination or as standalones. Apply one, two, or all six to a given exercise; use three principles total in one session and a different three in another; focus on one principle one day and another the next. Regardless of how you mix and match the principles, you will reap the benefits.Over 50? Create cutting edge, life-enhancing fitness pgms that R low risk, high reward using… Click To Tweet
Have years of sitting, driving — of living life in front of your body — produced forward head misalignment, rounded shoulders, hunched posture, overly stretched or a weak back?The “Activate Your Back” principle reminds us to prioritize actions behind us. Incorporate exercises that require glutes, hamstrings, any and all back muscles. Look for every opportunity to open or extend the pectorals (chest), anterior deltoids (front of shoulder), and hip flexors.
A focus on dorsal or backside moves counteracts prior decades of movement patterns that close off the front of the body. If you take cardio classes, think of this principle as a chance to give your heart and lungs more room to pump and breathe. Even if your teacher is cueing arm patterns in front of your body, try arm movements such as rows, hand to heel lifts behind the back, or any move than puts the arms behind you.
For strength, balance, or stretch classes, choose exercises with hip extension (open hip, leg reaching behind you) over ones promoting hip flexion (closed hip, leg in front of you). For instance, if doing balance work, have your lifted leg start and stay in hip extension. Then slightly raise and lower that leg using the glutes. Add in small loops, counter- and clockwise, all in the dorsal plane — that is, behind you. Or lift your leg only a few inches from the start position to the left and right, tapping lightly side to side, again always with hip extension. Not only do you use your core muscles to compress and stabilize to hold your upper body position, but also you reinforce good posture.
Any time you have a chance to open the front of your body and use the back, go for that choice! Time to put more behind us! Life metaphor, right?
For more on how you can pursue the best workout programs for yourself, check out these posts:
Action: Subscribe to receive pro tips to stay fit as you age actively. Need we say more.
Kymberly Williams-Evans, MA
One of the highlights of our October AmaWaterways cruise was the 11-mile, 2 1/2 hour guided bike ride along both the west and east sides of the river. We had two fluent English-speaking guides who took about 8 of us on an easily-managed bike adventure (everyone else was either part of the walking or beer tasting tour). We started our ride along the Rheingarten, a riverside park where pedestrians and bicyclists were out in force on a sunny (yet cold) weekend day. At first, we were riding fairly quickly, but when I said I wanted to stop for more photos, the guides were quite amenable. This I appreciated, or I would have gotten cranky.
We pedaled past the Chocolate Museum, which my sister noticed. Yes, we went back later to learn the history of chocolate, though we didn’t stop in the museum café to eat any of their 9,866 chocolate items. Um, I have no idea of the exact number, but I sure saw lots of options.
Cologne is Germany’s fourth largest city, with over 1 million people, 45,000 of whom are university students. One fact I really liked was discovering that 18% of the inhabitants come from over 180 nations. Hmmm, probably easy to find a correlation between that and the reputation Cologne has for being a major cultural center.You can take a bike tour of Cologne, Germany as part of a Rhein River cruise w/ @AmaWaterways?… Click To Tweet
Though I prefer old buildings (castles are my thing, perhaps related to my Medieval Studies BA), I found the three “cranes” interesting. Two of them are office buildings, while the one with the balconies is apartments. Who wouldn’t want riverfront living, even if it’s shaped like a giant piece of machinery, eh?
Our guides stopped for a while on the Rodenkirchener Bridge so we could take pictures and drink water. When you’re on a bike, it feels like the vista is really expansive. We could see barges and pleasure boats going north and south beneath us. When we were onboard our ship, the Ama Prima, it always felt like we were moving at a leisurely pace, yet when standing on a bridge above the ships, they appeared to be speeding along.
On the east side, away from the main part of the city, we felt like we were in the woods for a bit, as we rode by a fairly extensive campground. It’s probably jam-packed in summer, though we saw just a few campers in October. Perfect time to travel if you own a jacket and like to go when the city is not so crowded. From the east side, with its tennis and soccer (call it football if you want to sound truly cosmopolitan) fields, we had unimpeded views of St. Martin’s Church, the Cathedral, the Innenstadt, and Hohenzollern Bridge, which is where the Locks of Love are, and which leads to the Dom Platz.
After we crossed the bridge, our guides asked if we could figure out why security guards were preventing people from walking on the plaza. We had no idea. As it turns out, the Cologne Philharmonic is just below the plaza, and when they are performing, they keep people off the plaza to prevent extraneous sounds. So the floor is also the roof.
Near the end of the ride we stopped to admire the Cathedral. It’s a UNESCO World Heritage Site and is visible from fairly high up, which presented some issues during World War II. According to our guides, the Allies respected the history and cultural significance of it, so they intentionally avoided bombing it to ruins. Another story is that the pilots left it (for the most part) intact because it was an easy landmark for bombers to use to calculate their various targets. As well, the guides said that church representatives removed all the glass from the windows, which lessened the destruction from the bombs. On a cheerier note, the Cathedral was the tallest building in the world until the Eiffel Tower came along in 1887.
We got back to the Ama Prima just in time to change for dinner (and an impromptu performance of “Thriller” by moi for all the passengers). No muscle soreness after 11 miles, either. Or should I say 18 kilometers, as that sounds even more impressive?!
Alexandra Williams, MA
photos by me
Have you read our post about all the castles and riesling in Rüdesheim yet? Better yet, have you subscribed to us?
As part of our Rhein River cruise with AmaWaterways, we had an evening tour of Siegfried’s Mechanical Music Cabinet Museum (itself situated in the remains of the 12th century Brömserburg castle), followed by a 3-hour morning hike through family-owned vineyards that produce Riesling so popular it can command over 1,000 Euros per bottle.
One thing that is appealing about going on a river cruise with AmaWaterways is that you get loads of activity choices, all geared toward a variety of fitness levels and personal interests. When we docked in Rüdesheim after dinner, we had a choice of touring the music museum (which we discovered means the instruments are all self-playing) or relaxing in a cafe that serves Rüdesheimer coffee, known for its cream and brandy. AmaWaterways included a short sightseeing train ride from the ship into town, and if it’s raining, as it was when we arrived, you’ll be glad to hop aboard. In fine weather, it’s a short 10-minute walk.Rüdesheim w/ @AmaWaterways: wine, castles and a musical cabinet museum Click To Tweet
In the morning, the rain was no longer pouring, though it was still cloudy, so we stuck with our plan to hike to the ruins of Ehrenfels Castle via the vineyards. During the hike, we passed under the gondolas that took most of the group to the top of the hill to view the town and river. On our way back to our ship, the Ama Prima, we were passed by the people who took the third option – a 13-mile bike ride. One advantage (of many) of the hike is that the vintners keep a small fridge stocked with free wine along the hiking trail. So thoughtful. If it’s sunny, bring water and sunblock, as there’s little shade. We hiked in cloudy weather, and it was perfect, as we stayed warm without getting hot. Our tour guide was a retired civil engineer who owns a potato farm in Wiesbaden. Not only was his English fluent (as are all the local guides), he knew the history of all the families who owned the vines. He also admitted to being a bit of a snob who only buys Rüdesheim Riesling, not the Riesling made on the Bingen side of the river.
Part of what made the meals served on the Ama Prima extra special is that the meal is based on the local specialties. So besides wine, those of us who huddled under blankets up on the sun deck (it was cold and rainy) to get pictures of the many castles we passed after leaving Rüdesheim were offered some of the Rüdesheim coffee. Remember how it has brandy? That helped keep me warm enough to stay up top to get pictures of every single castle we passed as we cruised downstream along the UNESCO World Heritage designated gorge. Those pictures will be in an upcoming post, so be sure to subscribe if you haven’t already.
We were guests of AmaWaterways on the 8-day “Enchanting Rhine” cruise. They made no requirements of us, except to enjoy ourselves, which we did, oh so much.
You want to get in better shape? Return your post-menopause weight to pre-menopause levels? Have you heard the oh-so-true true rumors that strength training is very important especially for women over 50? Maybe you’re ready to get going with a new resistance routine. But dang if that weight training equipment out on the gym floor looks intimidating and perhaps a little confusing.
What to do? What to do? Why, get into strength training classes led by a qualified group fitness instructor.
But first let’s cover what NOT to do: imitate the moves you see other people doing out on the gym floor. We have seen some seriously crazy stuff and wacky technique performed by exercisers on their own. Even if the moves you see around you are done safely and make sense for THAT exerciser, they may not be right for YOU.Strength exercises you see others do may not be right for YOU. How can you choose the right… Click To Tweet
Let’s also take a moment to wave good-bye to the exercises you may be digging up from school PE class memory. Odds are good those exercises need to be left back there. (No Mr. Hammond, duck walks across the playground do not strengthen the lower body. I don’t care how many 5th graders you quack and bark at).
Why go it alone when trying to figure out which exercises are best for you to increase your strength? IF you want to embark on a weight training program that will:
THEN go with the pros. In strength training classes. Where you reap the benefits of moves led by a professional.
Think of group strength training classes as a place to draft off the instructor’s knowledge and skills. You can then take that information and experience and apply it to your solo workouts outside the class environment.
If you have a qualified instructor, you can trust the exercises s/he is demonstrating. You get moves that offer a stamp of approval. Listen for comments from the instructor that tell you the how, why, what, and how much for each exercise. Take mental notes so you have a toolbox to pull from when on your own.
Even the best strength move offers little benefit if it’s not executed well. A class setting with a good teacher offers something no solo workout can — external feedback and correction. Learn what to do in step one; Improve on how with this step.New to strength training? Get into a class led by a qualified fitness teacher before going solo. Click To Tweet
Why did or didn’t you feel an exercise as expected? How can you adapt a move to your particular condition? What’s another option with the same goal? Most group fitness teachers are happy to give a few minutes of their time and expertise after class.
Especially for beginning weight trainers (like yourself, perhaps?), a class can be a welcoming place with like-minded people. If you’re like many of our past participants, you want to hide when first starting a new program. It’s easier to blend in within a class than to face the intimidation of the machines and rows of free weights outside the classroom doors.
Maybe you’ll enjoy your class and new strength so much you’ll decide to train forever and ever in a group setting. But if not, you now have a community to venture onto the gym floor “armed” and ready!
When you come to Santa Barbara, my sister and I invite you to come to our classes! We promise to load you up with weights and good ideas! If you aren’t sure whether group fitness classes are for you, read this and be prepped for happiness and success: All Sizes Welcome: Fitness Pros Want You! /Now get out there and resist, resist, resist!
ACTION: But don’t resist the opportunity to get active aging answers twice a week when you subscribe. Enter your email in any of the boxes and claim your bonus while you’re at it.
Kymberly Williams-Evans, MA
Well, sort of. We probably couldn’t afford to buy back into Hermosa Beach real estate prices, but we could definitely enjoy living there and rekindling many of our high school friendships.Would you ever return to your hometown for a visit? #FitFluential #MidlifeBlvd Click To Tweet
Whether it’s a high school reunion or something else that draws you back to your hometown, I definitely recommend it if you have positive memories of the place, especially after 40 years. Prior to going to the evening reunion, we wandered around town a bit, taking a few pictures, and reminiscing about our past. Mostly I think we bored my niece with our “that’s where our dentist used to be,” and “this is the hill where I learned to skateboard” kind of narrative.
In any case, enjoy these pictures from our stroll down Hermosa Beach Memory Lane. And let us know a memory or two from your high school days.
Alexandra Williams, MA
When I think of international sightseeing bus excursions, I usually focus on all the time spent sitting on the bus, which I equate with enforced passive activity (an oxymoron if ever there was one). Yet yesterday’s local excursion helped me realize that sightseeing can really mean quite a bit of walking, which is definitely exercise.
Once in Los Angeles, we first drove east toward downtown to visit Farmers Market, then we took Venice Blvd. west all the way to Venice Beach. We spent two hours at Farmers Market and The Grove (my son seems to like this place that feels like a combination of upscale shopping and Universal Studios), then another 2-3 hours walking on the boardwalk and pier at Venice Beach.
By the time we got back in the car to head home, I had logged about 6 miles on my Charity Miles app, a fantastic FREE app that logs your walk, run or bike ride, then donates money to the charity of your choice (from their extensive list) based on the number of miles you completed. Win Win Win.
The next time you go on a sightseeing junket, near OR far, download the app or check your fitness tracker to see how much you’ve walked. If you’re like me, and feel like all you did was sit all day, you may be surprised. Six miles definitely counts as exercise. And my feet were ready for the car at about 5.5 miles, so that’s another sign that I was moving and logging those steps. Though next time maybe I should pay one of those strapping fellows who work out at Muscle Beach to carry me that last half mile.
When did you get a surprise when you last went traveling? Read about one of our unusual experiences. We survived. Barely: Hiking with the Leeches
Alexandra Williams, MA
It all started when the lens broke on my good camera before I had even taken a single picture at the Ranch. My first reaction was to assume it was my own problem to deal with, as I was “only” a guest instructor, not a paying guest. That would have been a mistake, as the Ranch staff made sure to listen, then act to find a solution. The manager told me the options, gave me a realistic time frame, and a promise to keep me up to date. I went away feeling valued (this is also a good time to let you know that all photos in this post are from my iPhone due to that broken Canon).
Listen / Pay Attention
Find a Solution
Customer Feels Valued
Places and people that are excellent at customer service are easy to overlook because they make it look so natural and seamless, which means it can go unnoticed. Of course, that’s the point most of the time, right?!Do you know & practice the two components of customer service in your life? Click To Tweet
Once I consciously looked for examples of customer service, I realized I was surrounded by it. Staff on the Ranch always:
say hello every time they see you; from the concierge to the landscapers
step aside to let you pass on the pathways
remember that you like butter on your oatmeal and have it ready for you
help with special requests (such as picking up a particular piñata in a town 40 miles away)
pick up trash and keep all pathways clear so it’s easy to walk, especially at night
start and end classes on time
have hot water and coffee ready in the lounge areas (you will NOT find lukewarm water that ruins your tea)
ask how they can make your stay better
take guest feedback and act on it (from the fitness program to the garden sculptures to breakfast outdoors by the Villa Pool)
One example that really helped me understand why they are so consistently ranked as #1 involved a couple who came in to the front reception to ask how to build a fire in their room’s fireplace. The staff person asked if they would prefer to have the staff light the fire, what time, and how often? She then promised to send someone every day to light their fire in the evening. She could have answered their question literally and told them how to build the fire. Instead she answered their underlying desire by arranging for a daily fire.
That got me to wondering how I could become better at creating customer service to my clients and students. Can I smile more? Can I ask how to be helpful more often? Can I anticipate their needs? Can I provide the extra “oomph” that creates a quality experience? It turns out I can do that. It’s not about feeling subservient; it’s about working as an equal to enhance our mutual experience. I’ll give some examples, and see if you think I hit the mark.
As part of the programming, I taught the choreography for Thriller for two dance classes for guests. They asked for an extra class to really “get” the choreography. Even though I could have declined with no backlash to me, I met with the students for an extra hour. They felt valued as guests, and I got an extra hour of practice while making friends.
During an interval class with treadmills, bikes and the elliptical machine, I brought water and towels to the guests as they got thirsty and sweaty. They didn’t have to stop their workout, and I felt good knowing I was helping them reach their fitness goals.
I memorized the names of a few of the most outstanding staff members, then found their managers to let them know about their excellence (and yes, I also leave tips).
Sometimes the most obvious things, such as being kind or doing an extra little something, are the easiest to miss or skip. Yet how you spend your time shows what you value. If I spend my time providing customer service, that aligns with the fact that I value people and kindness. Tomorrow I plan to consciously seek out at least four opportunities to provide good customer service. Eventually it might become a habit. And who knows? Maybe my little ripple in the pond will create a ripple effect that brings a bit of light to someone who has too much darkness and needs that light. Hmmm, now that brings me to the philosophical question of whether altruism is inherently selfish. But that’s for another day. For now, let us know how YOU provide excellent customer service.